Share your product questions and support requests directly with our team.
Our relationship with a product continues after delivery. After-sales communication and follow-up are part of Bilge Makina’s customer-focused approach. You can use phone and WhatsApp channels to get information about a product or to submit a support request.
When submitting a support request, please share the product description, any order or serial information if available, and a description of the issue you’ve observed. Photos and a short explanation can make the request easier to understand. Service, parts, and the scope and conditions of intervention are evaluated based on the request; this page does not represent a commitment to a specific timeframe, warranty scope or uninterrupted service.
What can you prepare before our conversation?
You can share the approximate weight and dimensions of the load, the general layout of your space, the lifting height needed, and how often it will be used daily. If your request relates to existing equipment, adding photos and a description helps the conversation move forward more concretely.
How do we move forward together?
We first listen to your needs, then evaluate the scope of the solution. Once technical details and application conditions are clarified, we proceed to a quote discussion. Every project is handled with your business’s specific conditions in mind.
